🌙 GEMINI SHADOWS — TERMS & CONDITIONS
Last updated: 30 August 2026

Welcome to Gemini Shadows.

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These Terms & Conditions apply when you browse our website or purchase products from Gemini Shadows. By placing an order, you agree to these terms.

1. About Gemini Shadows

Gemini Shadows is a UK-based small independent business offering a range of physical products, digital products and personalised products.

For questions about an order, please contact us using the contact details provided on our website.

2. Products

We make every effort to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are as accurate as possible.

Colours may appear slightly different depending on your screen or device.

Some physical products sold by Gemini Shadows are sourced from third-party suppliers and wholesalers. Other products may be designed, created or personalised by Gemini Shadows.

Products are subject to availability.

​3. Placing an Order

When you place an order, you are responsible for ensuring that the information you provide is correct, including your name, email address, delivery address and any personalisation details.

You will receive confirmation when your order has been successfully placed.

We reserve the right to cancel and refund an order if we are unable to fulfil it, including where a product becomes unavailable from a supplier.

4. Prices & Payment

All prices are displayed in GBP (£).

The total price payable will be shown before you complete checkout, including any applicable delivery charges.

Payment must be completed before an order is processed.

5. Physical Products & Availability

Some Gemini Shadows products are ordered from our suppliers after we receive your order.

This allows us to offer a wider range of products without holding large quantities of stock.

Because we rely on third-party supplier availability, there may occasionally be circumstances where an item becomes unavailable after an order has been placed.

If this happens, we will contact you and offer an appropriate solution, which may include an alternative product or a refund for the unavailable item.

6. Personalised Products

Customers are responsible for checking that all names, dates, photographs, wording and other personalisation information supplied to us is correct.

Please check spelling carefully before submitting your order.

Once work has begun on a personalised or made-to-order product, we may not be able to change or cancel the order.

Goods made to a customer's specifications or clearly personalised are generally excluded from the standard change-of-mind cancellation right. This does not affect your legal rights where an item is faulty, damaged or not as described.

7. Digital Products

Digital products are supplied electronically and no physical item will be posted unless the product description specifically states otherwise.

Where you request immediate access to digital content during the statutory cancellation period, you may be asked at checkout to expressly consent to supply beginning immediately and acknowledge that you will lose your cancellation right once supply of the digital content has begun.

This does not affect your statutory rights if digital content is faulty or not as described.

Digital files purchased from Gemini Shadows are for personal use only, unless the product listing specifically states that commercial use is permitted.

You must not resell, redistribute, share, reproduce for commercial resale, upload or otherwise make our digital products available to others without permission.

8. Intellectual Property

Unless otherwise stated, original Gemini Shadows designs, digital downloads, branding, graphics and written content remain the intellectual property of Gemini Shadows.

Purchasing a product does not transfer ownership of the underlying design or intellectual property rights.

🖤 DELIVERY, RETURNS & REFUNDS
Last updated: 30 August 2026

Processing & Delivery

Our processing times vary depending on the type of product ordered.

Some physical products are sourced from our suppliers once an order is received. These products are normally delivered to Gemini Shadows first so that we can check and package your order before sending it to you.

Estimated processing or dispatch information will be displayed on relevant product listings where possible.

Delivery estimates are not guaranteed, particularly during busy seasonal periods or where delays occur outside our reasonable control.

If your order contains several products, they may have different processing times. Unless otherwise agreed, we may wait until the complete order is ready before dispatching it.

Delivery Charges

Delivery charges are displayed during checkout before payment is completed.

UK delivery is free on qualifying orders over £50, subject to any exclusions stated on the website.

Change-of-Mind Returns

For most eligible goods purchased online, UK consumers normally have 14 days from receiving the goods to tell us that they wish to cancel, followed by a further 14 days to return the goods.

Please contact Gemini Shadows before returning an item so that we can provide return instructions.

Unless the item is faulty, damaged, incorrect or otherwise required by law, the customer may be responsible for the cost of returning unwanted goods.

Products should be returned in an appropriate condition. We may make a deduction from a refund where legally permitted if goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Items That Cannot Normally Be Returned Because You Changed Your Mind

The statutory cancellation right has exceptions. These may include:

• Goods made to your specifications or clearly personalised.

• Certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

• Digital content once supply has begun where you expressly agreed to immediate supply and acknowledged the loss of your cancellation right.

These exceptions do not remove your statutory rights if something is faulty, damaged, incorrect or not as described.

​​Faulty, Damaged or Incorrect Products

If you receive an item that is faulty, damaged, incorrect or not as described, please contact Gemini Shadows as soon as reasonably possible.

Please include your order number and details of the problem. Photographs may be requested where appropriate to help us understand damage or an incorrect item.

Your statutory rights under UK consumer law are not affected by this policy.

Refunds

Where a refund is due, it will normally be issued to the original payment method.

Processing times after a refund has been issued can vary depending on your bank or payment provider.

🔐 Gemini Shadows Privacy Policy

Last updated: 30 August 2026

About this privacy notice

Gemini Shadows respects your privacy and is committed to protecting your personal information.

This privacy notice explains how we collect, use, store and share personal information when you visit our website, contact us or purchase from Gemini Shadows.

Information we may collect

Depending on how you interact with Gemini Shadows, we may collect information including:

• Your name

• Email address

• Billing and delivery address

• Telephone number, where provided

• Order and transaction information

• Products you purchase

• Messages or enquiries you send us

• Personalisation information you provide when ordering a personalised product

• Technical information relating to use of our website, such as device/browser information and cookie data

• Payment details are processed through the payment services available through our website. Gemini Shadows does not need to directly store your complete card details in order to process your purchase.

• Why we use your information

• We may use your personal information to:

• Process and fulfil orders

• Take and administer payments

• Deliver products

• Provide digital products

• Create personalised products

• Contact you about an order

• Respond to questions or customer-service enquiries

• Process returns and refunds

• Prevent or investigate fraud and misuse

• Maintain business, accounting and tax records

• Improve our website and services

• Send marketing communications where you have consented or where otherwise permitted by law